IT Desktop Support Specialist

Job Purpose:

Supports PC work performance by installing, maintaining and supporting
hardware and software; preparing clients.

Description and Duties:

- Monitor backups, Corporate Anti-virus, and Anti-SPAM systems. Develops
and writes procedures for installation, use, and troubleshooting of
desktop/laptop hardware and software.

- Apply knowledge of computer software and hardware to resolve user
issues.

- Provide users with guidance in the proper use of standard desktop
software tools, including but not limited to: Microsoft Office, Microsoft
Visio, Microsoft Project and Microsoft VPN.

- Provide support for ancillary IT services, including but not limited
to: LCD projectors, video conferencing and audio conferencing equipment,
printers, plotters, fax machines.

- Communicate technical issues with co-workers to research and implement
solutions. Coordinate priorities with co-workers to ensure that the
issues with highest priority are completed first and that all co-workers
are kept up to date on the status of any particular issue through the
frequent use of the Help Desk trouble ticketing system.

- Escalate complex or high impact issues/events to other team members or
support groups in a timely and appropriate manner.

- Assist with the creation of and upkeep of accurate LAN/WAN
documentation.

- Maintains a good working relationship with the network support
personnel to ensure that impacts of changes to the network are clearly
understood.

- Communicate all changes to the Director of IT Systems and Technical
Services.

- Keeps skills in relevant technologies up to date and takes steps to
constantly improve those skills.

REQUIREMENTS

Minimum Knowledge and Skills:

- 1-2 years of experience as a Microsoft Windows Desktop Support
Technician or similar role in an environment containing Windows
desktop/laptop systems which utilized Windows server based file sharing,
e-mail, and print services.

- 1-2 years of experience with installation/upgrade of hardware
(preferably HP/Compaq, IBM, or Dell), Microsoft Office and Microsoft
operating systems.

- Excellent customer service skills. Ability to clearly articulate
technical issues and solutions to non-technical users and to follow-
through on completing tasks in a timely manner.

- Solid understanding and experience with LAN/WAN/Internet environments.
(TCP/IP knowledge -- IP addresses, subnet masks, default gateway, etc.)

- Ability to create user guides and system documentation for training,
organization and reference uses.

- Excellent hardware and software troubleshooting skills, specifically MS
systems.

- Organizational and multi-tasking skills with attention to detail.

- Proficiency with using and maintaining MS Office.

- Effective written and verbal interpersonal communication skills.

- Ability and desire to learn new technologies.

- Ability to work both independently as well as on teams.

- Ability to thrive in a dynamic environment.


Desirable Knowledge and Skills:

- A+ / Network+ Certification

- Microsoft Certification

- Associate degree in information technology, computer science or closely
related field or equivalent job experience.


Reliable transportation required.


Selected candidates will support our customer base with both on-call and
long-term outsourcing support. We are looking for professionals who are
dedicated to customer satisfaction.

Benefits package includes medical, dental, optical, 401k, vacation and
holiday pay.

Interested parties should submit their resume by email (preferred) or fax
to:

Computers & Networks, Inc.
Memphis, TN

F: 901-362-7982
E: careers<at>cnworks<dot>com

No telephone calls please.