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Job Title: Business Operations Manager
Job Location: MD: Baltimore
Pay Rate: Open
Job Length: full time
Start Date: 2009-02-27
Company Name: Laureate Education, Inc.
Contact: Recruiter
Phone: email only please
Fax: email only please
Description: Business Operations Manager Req #: laur-00003526 Job Type: Regular Organization: College of Social and Behavioral Sciences Location: Baltimore
Experience Level: All Properties Description: TheBusiness Operations Managerrequires the ability to effectively manage multiple operational activities at any given time, relating to the successful delivery of goods and services to students in our degree programs. This position will directly support the Vice President of the College in providing operational leadership for various initiatives. This individuals efforts will support the enrollment growth and retention of students in the degree programs of the College. The Business Operations Manager will be responsible for managing projects that meet strategic needs of the organization and helps university maintain its leadership role. This individual will be able to meet changing strategic and operational needs, enable, incubate and scale innovation, establish more efficient practices and align functions and stakeholders to help the company continue to achieve its vast potential. The successful candidate will work in a high paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Collaborate with and provide day-to-day management on critical program issues as they pertain to maintenance of key functions and ensure implementation of program upgrades/ enhancements. * Take a leadership role in launching new initiatives from conception to start date by closely collaborating with Product Management, Academics, Operations, Marketing, Sales, Product Strategy and Development, Project Management, Research, Regulatory and other departments. * Proactively seek out and resolve issues that may jeopardize the objectives of the College. liDevelop clear, actionable plans to facilitate the launch of the new program or initiative. * Facilitate the prioritization and completion of projects with internal and external stakeholders. * Develop level appropriate reporting to ensure visibility of key accomplishments and issues. * Identify and maintain organizational and informational touch points for successful interactions within the organization. * Works with key stakeholders on process improvement initiatives. * Ensure key process documentation is complete and communicated (e.g. schedules, program calendar, weekly status reports). * Facilitate the prioritization of operational requirements with internal and external stakeholders. * Manage the planning and control of operational activities and resources. * Provide business, operations, sales, marketing and student-support teams with advice and input on tasks impacting delivery of program. * Monitor expenses and budget Experience: TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
* Intermediate to advanced skills/knowledge of the Microsoft Office Suite, with special emphasis on Excel. * Proficiency in Excel formula manipulation and creation and ability to work in and extract data from MS Office software a major plus. * Workflow/Process Mapping, MS Project and/or Visio experience a major plus. * Internet and email skills a must. EDUCATION and/or EXPERIENCE:
* Bachelors degree or equivalent experience required; experience within the higher education market preferred. * Advanced organizational, coordination and project management skills; strong facilitation skills. * Systems design understanding; business process and industry expertise. * Advanced skills in managing multiple, competing priorities. * Proven ability to implement enterprise solutions in a way that delivers bottom-line business value. * Ability to drive decision-making process with diplomacy and enthusiasm across multiple cross-functional departments; Strong change management and negotiation skills. * Advanced critical-thinking, analysis and synthesis skills. * Must thrive in a fast-paced, constantly changing environment. * Experience working in a global environment with diverse functional and business units in large matrixed project teams is required. * Experience in objectively evaluating current processes for opportunities to optimize interdepartmental communication, collaboration, and end-to-end process performance. * Excellent written and communication skills * Travel may be required. Walden University is an equal opportunity employer. EOE. Business Operations Managerrequires the ability to effectively manage multiple operational activities at any given time, relating to the successful delivery of goods and services to students in our degree programs. This position will directly support the Vice President of the College in providing operational leadership for various initiatives. This individuals efforts will support the enrollment growth and retention of students in the degree programs of the College. The Business Operations Manager will be responsible for managing projects that meet strategic needs of the organization and helps university maintain its leadership role. This individual will be able to meet changing strategic and operational needs, enable, incubate and scale innovation, establish more efficient practices and align functions and stakeholders to help the company continue to achieve its vast potential. The successful candidate will work in a high paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Collaborate with and provide day-to-day management on critical program issues as they pertain to maintenance of key functions and ensure implementation of program upgrades/ enhancements. * Take a leadership role in launching new initiatives from conception to start date by closely collaborating with Product Management, Academics, Operations, Marketing, Sales, Product Strategy and Development, Project Management, Research, Regulatory and other departments. * Proactively seek out and resolve issues that may jeopardize the objectives of the College. liDevelop clear, actionable plans to facilitate the launch of the new program or initiative. * Facilitate the prioritization and completion of projects with internal and external stakeholders. * Develop level appropriate reporting to ensure visibility of key accomplishments and issues. * Identify and maintain organizational and informational touch points for successful interactions within the organization. * Works with key stakeholders on process improvement initiatives. * Ensure key process documentation is complete and communicated (e.g. schedules, program calendar, weekly status reports). * Facilitate the prioritization of operational requirements with internal and external stakeholders. * Manage the planning and control of operational activities and resources. * Provide business, operations, sales, marketing and student-support teams with advice and input on tasks impacting delivery of program. * Monitor expenses and budget"TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
* Intermediate to advanced skills/knowledge of the Microsoft Office Suite, with special emphasis on Excel. * Proficiency in Excel formula manipulation and creation and ability to work in and extract data from MS Office software a major plus. * Workflow/Process Mapping, MS Project and/or Visio experience a major plus. * Internet and email skills a must. EDUCATION and/or EXPERIENCE:
* Bachelors degree or equivalent experience required; experience within the higher education market preferred. * Advanced organizational, coordination and project management skills; strong facilitation skills. * Systems design understanding; business process and industry expertise. * Advanced skills in managing multiple, competing priorities. * Proven ability to implement enterprise solutions in a way that delivers bottom-line business value. * Ability to drive decision-making process with diplomacy and enthusiasm across multiple cross-functional departments; Strong change management and negotiation skills. * Advanced critical-thinking, analysis and synthesis skills. * Must thrive in a fast-paced, constantly changing environment. * Experience working in a global environment with diverse functional and business units in large matrixed project teams is required. * Experience in objectively evaluating current processes for opportunities to optimize interdepartmental communication, collaboration, and end-to-end process performance. * Excellent written and communication skills * Travel may be required. Walden University is an equal opportunity employer. EOE."
Please refer to Job code laureate-2333555 when responding to this ad.
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