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Job Title: Client Liaison
Job Location: MD: Baltimore
Pay Rate: Open
Job Length: full time
Start Date: 2009-02-25
Company Name: NCO
Contact: Recruiter
Phone: email only please
Fax: email only please
Description: NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO provides services through over 140 offices in Antigua, Australia, Barbados, Canada, India, Panama, the Philippines, Puerto Rico, United Kingdom and the United States. Responsibilities: * Identify client needs and provide solutions (either immediately or after researching issue) * Act as a liaison between the client and the firms as well as other NCO departments to help ensure that the monthly client goals are met * Maintain daily contact with assigned clients and firms to ensure appropriate information is provided for suit purposes and to help in liquidating the accounts * Responsible for handling and responding to daily client & attorney calls/ e-mails from NSClientservices * Prioritize and organize work with attention to detail * Participate in special projects performed by NS Client Services * Perform other duties as assigned by senior liaisons & management Qualifications: * Excellent interpersonal written skills * Ability to communicate well with all levels of staff including co-workers and management * Proficient in Microsoft Office applications. * Ability to work independently as well as contribute as a member of a team. * Ability to work within strict time frames. * Ability to work in a multi-tasked environment. * Ability to manage a high volume of incoming calls, and process in a timely and professional manner * High School Diploma * Healthcare and/or legal background preferred * Some College Preferred We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan. Work Environment: Office environment Ability to lift and / or move 20 pounds M/F/H/V/EOE/AA
Please refer to Job code ncogroup-090000920 when responding to this ad.
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