US-MD: Baltimore-Deposit Servicing Counselor

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Job Title: Deposit Servicing Counselor
Job Location: MD: Baltimore
Pay Rate: Open
Job Length: full time
Start Date: 2007-11-15

Company Name: Provident Bank
Contact: HR
Phone: email only please
Fax: email only please

Description: Requisition Number 07-1042 Title Deposit Servicing Counselor Employment Status Full Time Branch/Dept Loan Collections Section Scheduled Hours 40 Schedule Monday through Friday 8:30-5 with one night 10:30 to 7:00 on either Monday through Thursday. City Baltimore State MD Description Provident Bank is an employer that values strengthening and building relationships with our customers, colleagues and communities that we serve. At Provident we value diversity and have an environment where our employees are treated with care and respect, talents developed and achievements are rewarded.

Job Summary: In this role, you will support the Banks mission by assisting our customers with achieving their financial goals. Responsibilities will include: Collecting and/or adjusting overdrawn deposit accounts; answering customer disputes; working with the customer to determine repayment plan that is acceptable to both the customer and the Bank. Requirements BEducation(ED), Experience(EX), and Knowledge/Abilities (K/A), required for competent performance in the job:

(ED) High school diploma or equivalent

(EX) Two (2) years collection experience with deposit products

(K/A) Basic knowledge of consumer and collection laws governing serviced products

(K/A) Basic knowledge of consumer and collection laws governing serviced products

(K/A) Familiarity of bankruptcy courts and some basic remedies provided to enable accounts to be collected

(K/A) Basic accounting and reconcilement skills

(K/A) Good interpersonal skills and ability to interact with all levels of customers, in adverse situations, while representing the Bank in a professional manner

(K/A) Strong organizational skills and ability to maintain records and files

(K/A) Knowledge of Bank operations

(K/A) Strong problem solving ability

(K/A) Ability to work with numbers and details

(K/A) Basic understanding of accounting

(K/A) Ability to operate a calculator or adding machine and work on automated systems




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