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Job Title: FT Home Appliance Repair Technician- Greater Middletown Area
Job Location: NJ: Middletown
Pay Rate: Open
Job Length: full time
Start Date: 2008-06-16
Company Name: Sears Holdings
Contact: HR
Phone: email only please
Fax: email only please
Description: Job Title FT Home Appliance Repair Technician- Greater Middletown Area Business Home Services - In Home State/City NJ Middletown Job Summary This position provides timely and quality repairs of customers products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. This position is responsible for the repair of products in the customers home. Products repaired include: Home Appliances: Refrigeration (non-sealed systems), Cooking, Microwaves, Dishwashers, Disposers and Laundry Responsibilities/Skills/Experience Requirements To provide the proper customer focus, the In-Home Service Technician must: .Work as a dedicated team member to ensure fast, flexible and expert service to every customer .Demonstrate a sense of urgency to meet customer time commitments .Successfully complete all Technician II training elements within required timeframes .Meet key performance metrics and/or productivity goals as defined by the business .Provide knowledgeable and courteous repair service .Continuously look for methods to improve business performance and enhance the customer experience .Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer .Provide direction to a Technical Helper, as applicable .Ability to receive truck stock at home if the company vehicle is retained at the technicians place of residence or other designated location. .Mentor other technicians, as applicable .Maintain truck stock inventory within the prescribed company guidelines and standards .Follow the truck maintenance schedule and keep a clean, organized truck .Adhere to all company policies and procedures .Perform miscellaneous duties as assigned Requisition ID 55521BR Preferred Minimum Education Technical / Vocational School Years Experience 2 - 5 Years Experience
Please refer to Job code sears-608549 when responding to this ad.
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