Technical Support Engineers

To apply for this position, please visit this Website.
http://dev.fyicenter.com/jobs/99672763_Technical_Support_Engineers_.html
To see other opportunities, please visit http://dev.fyicenter.com
Date: 25-Dec-2008



Technical Support Engineers

Responsibilities:

* Maintain high level of customer satisfaction. * Respond and resolve
customer inquiries. * Document all issues and resolutions accurately,
and escalate issues when necessary. * Exercises judgments within
defined procedures and practices. * Thoroughly understand engineering
principles and techniques related to job responsibilities. * Prepare
for and support new products within technical area.

Requirements:

* Solid PC knowledge. * Strong technical knowledge in Windows
2000/2003 Server OS, Microsoft SQL Server, Oracle 9i & 10g, and
networking. * Basic office skills (Word, Outlook, Excel, general
database). * Strong organizational skills. * Excellent troubleshooting
skills. * Proven customer support management skills. * Excellent
written & verbal communication. * Proactive in learning new versions,
products and services. * Minimum 4 years experience * BS in Computer
Science or Engineering required.



Thank you,
Team DEVFYI - Developer Resource FYI
http://dev.fyicenter.com